Why Adaptable Home Care?

What you can Expect From Adaptable Home Care

About The Owner

• Owner Profile
• Video
• Radio Interview
• CSA - What's A CSA

Questions You Should Ask A Potential Home Care Company - Adaptable Home Care Answers

What You Can Expect From Adaptable Home

Unravel Your Healthcare Bills For You		Medical bills can be very confusing, and knowing what your insurance should pay for can be equally confusing. When you purchase 20+ home care hours a week we will help to eliminate the complication and confusion of your healthcare bills. We will also analyze your bills to see if errors have been made, then resolve them with the biller. Your Benefit: Reduce the time and energy you spend reconciling your medical bills. And if errors are found this service can potentially save you thousands of dollars.
Discounts On All Kinds of Products and Services		We have set up discounts from many area vendors. Everything from discounts on cars, medical and legal, vision, homes and apartments, Cemetery services, food, etc. Your Benefit: Save tons of money!!
Hospital to Home Program		Statistically 19% of patients will be readmitted to the hospital within 30 days of discharge caused primarily because of a medication issue or falling. We've developed a program that we believe will help reduce those readmissions. Patient Benefit: Home safe w/ reduction for readmission.
Trustworthy And Dependable Caregivers		We utilize a proprietary behavioral assessment tool to identify caregivers with strong work ethics, high integrity, and key personality traits - basically we look at their character. By using this system we are able to pre-screen applicants and match personality traits for optimum customer / caregiver relationships. To verify a company's participation go to: www.selectacaregiver.com/About-CQA.html Your Benefit: Stronger relationship with your carefully selected caregiver.
Owner Is A CSA		Owner has met all the requirements (educational, ethical standards, and background check) to be recognized as a Certified Senior Advisor. Your Benefit: When you deal with the owner you can be assured that he is knowledgeable in the areas of concern to seniors.
Select Your Caregiver		By using a behavioral assessment, we do everything possible to make a perfect match with a caregiver. But, if you desire, you can then meet the caregiver and ask them any question you would like to better know that caregiver. Your Benefit: You are in control - you choose if you so desire
Personal Introductions		When you sign up for service we don't just tell you when the caregiver is going to show up. We arrive with the caregiver to make the introductions personally. Your Benefit: You don't have that awkward feeling of not really knowing who's at your door when the caregiver arrives.
Free In-Home Assessment		We would like to meet with you and explore services and understand exactly what we can do to help the family, not just the care recipient. From this free assessment we develop a customized care plan and also determine which caregiver will match your family's needs. Your Benefit: You get to meet face to face to learn more about the people you are potentially going to do business with. Personal interaction continues thru the entire relationship - so you're kept up to date on all progress
Free Information And Referrals		Adaptable Home Care has strong alliances with other high quality professionals in the local area and acts as an information and referral source. Whether you need a temporary ramp installed, skilled nursing services, in-home salon services, a good elder law attorney, etc we know reliable professionals that can help you. Your Benefit: You don't have to research multiple businesses to identify quality professionals to help you remain in the comfort of your home.
Free Use Of Emergency Response System or Medication Dispenser		When you're an Adaptable Home Care customer using 25 or more hours per week you will receive the use of either an emergency response system or a customizable medication dispenser Your Benefit: The comfort of not really being alone. You still receive medication reminders / stay connected even when we're not there.
Free E-Newsletter		Free quarterly newsletters that are packed with senior topics and health information such as health trends, social security, diet, new innovative assistive products, etc. To sign up email your first and last name to info@adaptablehomecare.com Your Benefit: Free and conveniently delivered information to your email.
Free Vial Of Life		The "Vial of Life" is a small packet that contains a form that lists you or your loved one's relevant personal medical history information including any current health problems, medications being taken, a photostat of you or your loved one's last EKG, a living will (if one exists), and any "do not resuscitate" or DNR documentation (if you so choose). The "Vial" is then stored on your refrigerator and marked with the "Vial of Life" sticker. Another sticker is placed on your front door so that emergency medical personnel are aware that the "Vial" exists and they can retrieve it for complete medical information. To get yours just email your request along with your name and address to info@adaptablehomecare.com Your Benefit: Information is readily available for emergency personnel equating to a faster more accurate diagnosis of your emergency situation.
Free Home Safety Checklist		This is an extensive checklist that is packed with tips how to make your home safe. It's free.... To get yours just email your request to: info@adaptablehomecare.com Your Benefit: Safe environment for loved ones
Free Service Commitment / 24 x 7 Access To The Owner		When you're an Adaptable Home Care customer, you have access to the owner for issue resolution 24 hrs / day. If at any time you are not satisfied with your caregiver, we will work with you to select a new one Your Benefit: You deal with the decision maker - not an office manager that needs to get permission before making a decision of how to handle an issue.
Adapt To Your Needs		Almost always your needs will change over time. Whether that's more care or less care. We will adapt to your changing needs. During this change we will do everything we can to keep the same caregiver. Your Benefit: Adaptability: Flexibility with consistency of service and caregiver.
Caregivers With Clean Backgrounds		Adaptable Home Care uses Acxiom Security Information Services to conduct all background checks and drug screens. This is the same company that Banks, Pharmaceutical companies, brokerage firms, etc. use. Your Benefit: You can rest assured that rigorous background checks are being completed by professionals.
Quality Visits And Calls From Corporate Office		We don't forget you after you're signed up for service. We contact you after a few days of service and then periodically to see if we're meeting your expectations. We also make periodic unannounced quality visits to ensure that our caregiver quality standards are being met. Your Benefit: You get to give us your feedback so that we can make adjustments as necessary to make sure that you are satisfied with your service.
Employees Caregivers - NOT Independent Contractors		There is a tremendous difference between employees and independent contractors. Companies that use employees pay all payroll taxes, workers comp, etc and are insured and bonded by the company. Independent contractors are not covered by Workers Compensation, tax liabilities and cannot be required to follow an agency set schedule (your schedule) while performing tasks a specific way. Federal law makes this distinction very clear. For this purpose, it is in your best interest and ours that ALL caregivers have a status of "employee" and not "independent contractor". Your Benefit: You don't have the hassles of paying payroll tax, workers comp, etc. And in the event of an accident, insurance and bond have been paid by Adaptable Home Care.
Connection To Professional Network		We are a member in good standing of companion connection senior care, a national membership organization of non-medical home care agencies. We abide by the high standards of ethics and have access to recognized experts in the field of home care, as well as the most current educational resources enabling us to provide the highest level of care to our customers. Your Benefit: You receive the highest level of service / care in the industry.

Owner Profile

	Gregory J Cochran Owner / Certified Senior Advisor Adaptable Home Care 5005 Rockside Road, Suite 600 Independence, Ohio 44131 Office Phone: 330-523-7137 Fax: 330-523-7138 Email: Gregory@adaptablehomecare.com Web: www.adaptablehomecare.com
Business Philosophy / Goal Delight customers by exceeding their service expectations by selecting only the most honest, caring, conscientious employees to represent Adaptable Home Care and give customers 24 / 7 access to management. It's my personal goal to be your one resource you can count on to help you retain a quality life in the comfort of your home.	Brief Professional Bio Executive management professional delivering the highest quality of customer service at large conglomerates such as Loral, Allied Signal, GE, & Danaher. For the last 20 years I've been delivering the highest quality of service to customers and plan to deliver the best home care services in NE Ohio.
Services (customized for each client) Home Maker/Companionship Personal Care Transportation Hospital To Home Program Medication Dispensing & Reminders Bathing & Grooming Live-in or hourly service Meal Prep Light Housekeeping Cluster Care Respite Care Meals Delivered Referrals to other high quality businesses	Personal Born & Raised in NE Ohio Resident of Richfield - 4 years Wife: Laura Son: Gregory Interests: Travel, Physical Fitness, & Playing With My Son Organizations/Memberships Society Of Senior Advisors Companion Connection Senior Care Sr. Alliance Akron / Cleveland Medina Sr. Services Network Eldercare Professionals of Ohio Caregiver Quality Assurance

Interview With Gregory Cochran, CSA About Why He Started Adaptable Home Care

Gregory Cochran Is A Certified Senior Advisor - What Does It Mean?

About the Society Of Senior Advisors

CSA educates professionals to work more effectively with their senior clients. We believe that the right kind of planning, recommendations and referrals can make aging a state to be savored instead of a fate to feared. For those who work with seniors, that means understanding the key health, social and financial factors that are important to seniors-and how these factors work together. CSAs are able to integrate this into their professional practices, no matter what field they're in. They've learned how incredibly gratifying it is to help seniors achieve their goals, and the seniors they've worked with have learned how important it is to work with someone who truly understands their age-related circumstances.

What is a Certified Senior Advisor (CSA)?

A Certified Senior Advisor is a professional who has received specialized training in aging and the important issues that effect seniors. CSA candidates must pass a challenging national exam to demonstrate their comprehension of what is taught in the CSA curriculum. It is only after they pass the exam, meet all the requirements, and agree to live up to the high ethical and professional standards that they may use the designation Certified Senior Advisor. When you work with a professional who has added the CSA designation to his or her credentials, you know you're working with someone who has invested time and effort in learning about the things that are important to you.

To find a list of Certified Senior Advisors in your area go to: http://www.society-csa.com/CSAVerifier.aspx

CSA Code of Professional Responsibility

Standard 1: Competence. A CSA designee has an obligation to keep his/her professional training, skills, and knowledge current and comprehensive in order to competently provide professional services to clients. Such competency must be maintained and enhanced over time as a result of changes in legal, regulatory, and professional standards and processes. CSA's who sell products must meet the same standards with respect to product knowledge and suitability. Most CSA's hold one or more professional registrations, licenses, or credentials. All CSA designees must comply with the rules and regulations that govern the registrations, licenses and/or credentials they hold. CSA designees are often affiliated with companies and/or employers that have their own rules for ethical business conduct; CSA's have an obligation to comply with these rules as well. Disciplinary action taken against a CSA designee by any regulatory or administrative body can carry the same weight as violations of this Code, and therefore may result in suspension or revocation of the CSA designation. A CSA designee who performs services, or offers to perform services, that are beyond the scope of his or her professional license and/or credential may be subject to Board action. The CSA credential is a broad-based, value-added designation that enhances the registrations, licenses and credentials a professional already holds. The credential bestows on the individual who earns it a deeper understanding of seniors and the issues important to them, but it is neither designed nor intended to be a substitute for professional credentials.

Standard 2: Honesty. A CSA designee shall not lie, cheat, or steal. A CSA designee must accurately and completely communicate to clients and potential clients, both orally and in business materials, his or her professional licenses, credentials, and other business qualifications. Further, a CSA designee shall not omit from business materials or discussions - or otherwise disguise in technical, legal, or industry specific terminology ("jargon") - information that the CSA designee's client or potential client would need to fully comprehend proposed products or services.

Standard 3: Trustworthiness. A CSA designee shall act in a trustworthy manner. This means that the CSA designee shall promptly and courteously address a client's questions and concerns; shall perform professional services to achieve the best interests of the client; and shall be dependable, honoring personal and professional promises made.

Standard 4: Fairness. A CSA designee shall conduct his or her professional activities fairly and impartially, using the same standard of care in performing business activities. Further, the CSA designee shall disclose all potential or perceived conflicts of interest that may arise in connection with providing professional services to clients, prospects, and business associates. A CSA designee shall safeguard client, potential client, and business associate information, maintaining complete confidentiality unless such party has specifically released the CSA from such duty, or in the event that such information is required to be divulged in response to proper legal mandate.

Standard 5: Professionalism. A CSA designee shall serve the public, clients or patients, potential clients or patients, business associates, and employers with the highest degree of professionalism, exercising due diligence and acting in good faith in all matters; exhibiting appropriate demeanor and behavior in all business settings and transactions; maintaining good customer relationships with respectful, timely, and accurate service; following best practices in maintaining the books, records, and documentation of his or her business or practice; and upholding the standards of the CSA designation and of any other licenses or credentials he or she holds

Questions You Should Ask A Potential Home Care Company

What areas do you serve?
We serve most of Summit & Cuyahoga counties but are focused in the area between Akron & Cleveland.

Are you licensed by the State of Ohio?
There are no license requirements for Home Care Agencies in the State of Ohio. Since there are no state requirements, some small companies decide to cut their costs by not being bonded, insured, pay into workers comp, etc.

Are you insured and bonded?
Yes, we have professional & general liability insurance through the American Alternative Insurance Corp Policy# VHHG3053458 - $1M / $3M. We are bonded through the RLI Insurance Company - $25K.

Can I choose my own caregiver?
Absolutely, we always want you 100% satisfied. If at any time you feel the caregiver is not meeting your loved one's needs, you can request a change in the caregiver. We match the caregiver to the client's needs.

Are your caregivers employees or independent contractors?
All of our caregivers are employees. We pay worker's comp so that if they get hurt on your premises they are covered. If you hire a caregiver directly or use an agency that uses independent contractors you will pay this insurance.

Do you pay all taxes? And am I liable for any?
Yes, we pay payroll taxes. You will not be liable to pay these like you would if you hired a caregiver direct.

What happens if you have an issue or concern after business hours?
Home care is a 24/7/365 business. There is someone on call for emergencies 24hrs / day / 365 days / year.

How do you handle customer complaints / caregiver conflicts?
Gregory Cochran, the owner, handles all complaints / conflicts personally.

What type of screening do you perform on your caregivers?
We have one of the most extensive screenings in the industry. All caregivers go through the following process:

1. Phone Interview
2. Caregiver Quality Assurance Assessment*
3. In-person interview
4. Caregiver Exam / Test
5. Reference Checks
6. Ohio Sex Offenders Database
7. National Sex Offenders Database
8. National Criminal Database (includes eldercare & child abuse offenses)
9. Social Security Trace
10. DMV Check
11. Drug Screen (and ongoing random testing)

*We use a unique pre-employment assessment system that examines attitudes, behaviors and personality to screen applicants before an incident can occur!!
This assessment system measures:

• Dependability - Measures the risk that an individual will be undependable, careless, lazy or disorganized
• Honesty/Integrity - Measures the risk for dishonest behavior.
• Hostility/Aggression - Measures the risk of a person being aggressive, hostile, and disruptive or having poor control of their anger.
• Substance Abuse - Measures the risk of substantial use of alcohol or illegal drugs.
• Sexual Harassment - Measures behaviors regarding sexuality that are likely to be considered harassment.
• Computer Misuse - Measures the risk of using computers and Internet connections in ways unrelated to job tasks.
• Cognitive Reasoning - Evaluates problem-solving abilities and learning speed.

Not many companies use the Caregiver Quality Assurance™ program because of the added cost. To find an agency that uses this program go to: www.selectacaregiver.com/Care-Locator.html
then select your state.

How often do you change caregivers?
If you have consistent scheduled hours weekly we will make every effort to provide you with the same caregiver(s). We understand that client / caregiver relationship is one of trust so we attempt to provide the same caregiver for all service. However by Ohio law any hours over 40 in a given week will be paid at time and a half. You will have the choice to pay the additional amount or chose to have a new caregiver assigned for those hours.

What type of care do you provide?

1. Companion Care includes meal preparation, light housekeeping, assistance with daily activities such as letter writing, reading, and entertainment.
2. Personal Care includes the basic Activities of Daily Living (ADLs) - bathing, dressing, toileting, transferring, and feeding.

Do you provide live-in or 24hr care? And what's the difference?
This is sometimes confusing as companies have their own terminology. Live-in is when a caregiver lives with the client because they cannot be left alone but doesn't need constant support. Client usually sleeps through the night. The caregiver typically provides care as needed but regularly gets 8 hrs of uninterrupted sleep and 8 hrs of "personal" time. Caregiver is there for emergencies and intermittent care.

24 hour care is when the client requires constant support. In this instance, several caregivers would support the around the clock schedule.

Will you provide transportation?
Yes, we provide transportation to and from doctor's appointments, hair / nail salons, errands, family and friends, the grocery store and other places as needed. We carry special insurance for this.

What other services do you provide?
When you're our client, we act as a referral and information service. We can connect you with Elder-law attorneys, In-Home Salon Services, Podiatrist, Reverse Mortgage Specialists, Ramp Installation Services, Medical Equipment Suppliers, Delivered Meals, Lawn Services, Plowing, Financial Services, Medicaid Planning services, etc... all services that will help you remain in your home.

Do you do free home assessments?
Yes, we never charge for an assessment. This is an opportunity to learn more about the care recipient's needs as well as for us to get to know each other personally.

Who does the assessment?
Normally, the owner will meet with the patient and their family in the home, hospital, or rehab center to discuss our services, medical history, and develop a personalized care plan.

Do family members need to be at the assessment?
No, but relationships are very important to our agency and we believe that family participation helps to build relationships and keeps the lines of communication open. A neighbor or friend could also attend the meeting if a family member is not available.

What funding is available to help pay for care?
Generally speaking, personal care or companion services are not covered by insurance or Medicare. If you have purchased long-term care insurance it may cover a portion of your costs for in-home care.

The fastest growing segment of home care is private pay home care, where clients and families choose to use their personal financial resources to provide the peace of mind, quality of life, and independence that comes with staying at home rather than moving to a facility.

Do you accept Long Term Care Insurance?
Yes, we accept Long Term Care Insurance. We also submit all paperwork that is required to your provider. Some examples of providers are: Genworth, John Hancock, MetLife, Prudential, Blue Cross / Blue Shield, Mutual of Omaha.

Is there anything to help Veterans obtain care?
Yes. Aid and Attendance could apply to Veterans and / or their spouses. More info can be found at www.veteranaid.org.

Are you a franchise?
No, Adaptable Home Care is a locally owned and operated business. We are part of a national network called Companion Connection.

How old must a client be?
Care is provided to for all ages not just the elderly.

What is your dress code?
We ask that our caregivers dress professionally: Mostly clean neatly pressed slacks and a collared shirt with the Adaptable Home Care logo. They also wear an identification badge.

All agencies appear to offer the same services. What's unique about yours?

• Caregiver screening and attitude / personality assessment
• 24 / 7 / 365 access to the owner for issue resolution
• Info & referral source - connection to other high quality services
• Free in-home assessment
• Personal meet & greet with the caregiver on the first day of service
• Hospital To Home Program

Is there any long term obligation?
No, there is no long term obligation. The first week, you can cancel for any reason at any time. After the first week, we ask that you give us a 72 hour notice, a week if possible.

Do you charge Overtime or Extras on Weekends?
No, we charge an hourly rate based on the number of hours that are purchased.

Do you charge Overtime or Extras on Holidays?
Time and a half is charged for holidays.

Who Refers Customers To You?
Several of our premium local Hospitals, Skilled Nursing Facilities, Elder Law Attorneys, Mortgage Brokers, Senior Centers, Medical Equipment Companies Senior Apartments, etc...

Do you have a minimum number of hours?
No.